What do I do if I am dissatisfied?
Cash or custody accounts and advice
If you are dissatisfied with anything relating to your cash or custody accounts or advice about your investments in HP Engros, please contact your bank or advisor.
Products from HP Engros
If you are dissatisfied with anything directly related to the products of Kapitalforeningen HP Hedge, please contact:
HP Engros
c/o Nykredit Portefølje Administration A/S
Kalvebod Brygge 1 - 3
DK-1780 Copenhagen V
Then we will send you an answer and an explanation.
Complaints unit
If our answer is not satisfactory, please contact the complaints unit of Kapitalforeningen Investin HP Engros:
Kapitalforeningen Investin HP Engros
c/o Nykredit Portefølje Administration A/S
Kalvebod Brygge 1 - 3
DK-1780 Copenhagen V
Att: Complaints unit
Danish Complaint Board of Investment Funds
If you are not satisfied with the way Kapitalforeningen Investin HP Engros has handled your complaint, you can contact the Danish Complaint Board of Investment Funds. The Complaint Board is jointly operated by the Danish Consumer Council and the Danish Investment Fund Association. The address is:
Danish Complaint Board of Investment Funds
Amaliegade 8 B 2
PO Box 9029
DK-1022 Copenhagen K
Tel: +45 35 43 63 33
Complaints from businesses will be considered only if they do not differ materially from complaints regarding private membership issues.